Ka Jit (The Jakarta Post)
Tue, January 25, 2022
COVID-19 has escalated digitalization in Indonesia, in particular, the banking industry and how people perform banking transactions. Individual or business representatives that were still comfortable visiting branches or meeting relationship managers were forced to change and adapt to the new normal using technology.
Indonesian banks have adopted and used this opportunity by creating digital solutions to maintain loyalty or even to propel and gain market share. One of the most improved areas is arguably personal mobile banking.
We can split the two initiatives of digitalization in the banking industry into conventional banks building digital solutions for customers and their own operation, and digital-only banks that are typically newly set up to focus on digital-first solutions without focusing on physical branches.
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