Being a manager is a tough job, but being a great one is even tougher. Just consider the array of knowledge and skills it takes to deal with a variety of people, tasks and business needs. Authors James Manktelow and Julian Birkinshaw say that, ideally, managers should know between 90 and 120 individual skills. Manktelow, founder and CEO of MindTools.com, and Birkinshaw, deputy dean for programs at London Business School, surveyed 15,242 managers worldwide to identify the most critical competencies, which are highlighted in their book Mind Tools for Managers: 100 Ways to Be a Better Boss (Wiley, 2018).
Here are the highest-ranked skills, according to their survey:
1. Building good working relationships with people at all levels.
Recommended by 79.9% of managers surveyed.
The most important management skill, the survey found, is the ability to build good relationships with people at all levels. For example, an approach to relationship