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Microsoft provides support for a wide variety of products and services. Finding the right support team is important to ensure an appropriate and timely response. Consider the following scenarios, which should help you route your query to the appropriate team:
- If you’re a publisher and have a question from a customer, ask your customer to request support using the support links in the Azure portal.
- If you’re a publisher and have detected a security issue with an application running on Azure, see How to log a security event support ticket. Publishers must report suspected security events, including security incidents and vulnerabilities of their Azure Marketplace software and service offerings, at the earliest opportunity.
- If you’re a publisher and have a question relating to your app or service, review the following support options.
Get help or open a support ticket
Any Partner Center user can create a support request. To learn how, see Get help and contact support.
Track your existing support requests
- To review your open and closed tickets, sign in to Partner Center with your work account.
- In the top menu, select the Help icon (?).
- In the side-panel that appears, select View my support requests.
Your support tickets are shown under My support requests.
Do you have questions about getting started as a Microsoft commercial marketplace publisher? Here’s a list of support options for the commercial marketplace. In addition to the following resources, you can also get many of your questions answered in the Marketplace channel of C+AI Community Forum.
Open a ticket with Microsoft marketplace publisher support for issues with onboarding and getting started.
|For assistance, visit the Create an incident page located at Marketplace Support||Support for Partner Center.||Support is provided 24×5.|
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For questions about Marketplace Rewards, contact Partner Center support.