Table of Contents
- 0.1 Sign in and install Office
- 0.2 Install Office
- 0.3 Launch an Microsoft 365 for Mac app and start the activation process
- 0.4 Installation notes
- 0.5 Sign in or installation FAQ
- 1 I don’t have a Microsoft account yet, or I forgot my username or password
- 2 I don’t see an option to install Office after signing in with my work or school account
- 3 I can’t sign in with my work or school account
- 4 Product keys for Office
- 5 How do I buy the latest version of Office?
- 6 How do I install Office 2019, Office 2016, Office 2013, Office 2010, or Office 2007
- 7 How many computers can I install Office on?
- 8 Check you have administrator rights on your computer
- 9 How do I install stand-alone office apps such as Visio or Project?
- 10 How do I install Office on my mobile device?
- 11 Office is taking very long to install
- 12 I received an error during install
- 13 I’ve installed Office, but I don’t see OneNote
- 14 Office is installed, but I’m not sure how to do something or want to learn more
- 15 I’m an Microsoft 365 admin, how do I assign licenses to users in my organization or buy more licenses?
Sign in and install Office
Go to www.office.com and if you’re not already signed in, select Sign in.
Note: If you’re using Microsoft 365 operated by 21 Vianet, sign in with your work or school account to login.partner.microsoftonline.cn.
If you’re using Microsoft 365 Germany, sign in with your work or school account to portal.office.de.
Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. I forgot the account I use with Office
After signing in, follow the steps that match the type of account you signed in with.
You signed in with a Microsoft account
You signed in with a work or school account
From the Microsoft 365 home page select Install Office (if you set a different start page, go to aka.ms/office-install).
Select Office 365 apps to begin the download.
Don’t see an install option after signing in? There could be an issue with your account. Select Need help? from above and review the issues listed in the section Account questions.
Follow the instructions below to complete installing your Office apps.
Once the download has completed, open Finder, go to Downloads, and double-click Microsoft Office installer.pkg file (the name might vary slightly).
Tip: If you see an error that says the Microsoft Office installer.pkg can’t be opened because it is from an unidentified developer, wait 10 seconds and move the downloaded file to your desktop. Hold Control + click the file to launch the installer.
On the first installation screen, select Continue to begin the installation process.
Review the software license agreement, and then click Continue.
Select Agree to agree to the terms of the software license agreement.
Choose how you want to install Office and click Continue.
Review the disk space requirements or change your install location, and then click Install.
Note: If you want to only install specific Office apps and not the entire suite, click the Customize button and uncheck the programs you don’t want.
Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)
The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can’t install or activate Office for Mac.
Launch an Microsoft 365 for Mac app and start the activation process
Click the Launchpad icon in the Dock to display all of your apps.
Click the Microsoft Word icon in the Launchpad.
The What’s New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office for Mac. If Office activation fails, see What to try if you can’t install or activate Office for Mac.
How do I pin the
app icons to the dock?
Go to Finder > Applications and open the Office app you want.
In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock.
Can I install
on my iPhone or iPad?
Yes, see Install and set up Office on an iPhone or iPad and set up email on an iOS device (iPhone or iPad).
Sign in or installation FAQ
The following are a few of the more common questions or issues when trying to install Office.
Before you can install Microsoft 365 or Office 2021 you need to associate it with a Microsoft account, or work or school account.
If you have an Office for home product and bought Office at a retail store or online store, but don’t have a Microsoft account, it’s possible you haven’t redeemed your product key yet (if you got one), or you missed the step for linking your recent purchase with an account. Do the following to link an account with Office.
For an Office for home product, go to office.com/setup and create a new Microsoft account or sign in with an existing one, then follow the remaining steps on that page such as entering your product key (if you have one). Your account is successfully associated with Office when you see the page, My Office Account followed by your Microsoft account email address, and a button to install Office. Select the PC or Mac tabs above to help you with the rest of the install process.
If the Microsoft account or work or school account isn’t working, see I forgot the username or password for the account I use with Office.
After signing in with your work or school account you don’t see an option to install the desktop applications on the Microsoft 365 home page, go directly to the Microsoft 365 Software page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click Install. See Step 2 and 3 on the PC or Mac tabs above to help you with the rest of the install process.
If you still don’t see an option to install Office on the Microsoft 365 Software page, it’s possible your admin hasn’t assigned a license to you. Find out if you have a license to install Office.
If you’re a student or teacher and your institution didn’t give you a license, find out if you’re eligible to Get Microsoft 365 for free.
If you’re trying to sign in with your work or school account to www.office.com and your sign in is blocked, it likely means your Microsoft 365 administrator set up a security policy that’s preventing you from signing in to that location.
To install Office, try signing in directly to the Microsoft 365 Software page instead. Select the language and bit-version you want (PC users can choose between 32-bit and 64-bit), and then click Install. See Steps 2 and 3 on the PC or Mac tabs above to help you with the rest of the install process.
If you’re still not able to sign in, contact your administrator.
Product key, purchase, and installing older versions of Office:
Not all versions of Office include a key, but if yours did, you need to redeem it before you can install Office. Go to office.com/setup and sign in with an existing Microsoft account or create a new one, then enter your product key. Follow the remaining prompts to finish linking your Microsoft account with this version of Office.
No product key or not sure if you need one? See Using product keys with Office.
Installation help for older versions of Office:
Install questions or errors during install
For Microsoft 365 subscriptions only: You can install Office on all your devices and be signed in to five at the same time. To learn more, see How sign in works in Microsoft 365.
If you have Microsoft 365 Family, you can also share your Microsoft 365 Family subscription with up to five family members or other people. Each person can install Office on all their devices and be signed in to five at the same time.
For a one-time purchase of Office such as Office Home & Student, Office Home & Business, or Office Professional: You can install these non-subscription versions of Office on only one computer. However, you may transfer Office to another computer that belongs to you if you experience a hardware failure, or you buy a new computer. For more information, see the Microsoft License Terms.
If you bought a stand-alone version of an Office app, for example Visio or Word, in most cases you install this app in the same way you install the Office suite, by signing in to www.office.com with your Microsoft account, or work or school account and selecting Install for your stand-alone product.
If you have a subscription to Project Online Professional, Project Online Premium, or Visio Pro for Microsoft 365, see Install Project, or Install Visio for the steps to install the apps that are part of those subscriptions.
If Office seems to be taking a very long time to install, this may be caused by problems with your internet connection, firewall, or anti-virus software. For possible solutions, see Office is taking long to install.
Office can also take long to install because of a slow internet connection (such as a dial-up connection). If you don’t have a good connection, install Office using the Use the Office offline installer.
won’t install: Your computer must be running a supported operating system to install Office. You can find a list of which systems are supported on the system requirements page. For example, your install won’t be successful if you’re trying to install Office on a computer running Windows Vista or Windows XP operating system. If your computer can’t install the full desktop version of Office, try the free Office Online apps using your desktop browser.
I received an error message: If you got an error message while trying to install Office and it has a Learn More link, select it to get information for how to troubleshoot that particular error. If there wasn’t a link, see Troubleshoot installing Office.
I received an unsupported operating system message: If you got an unsupported operating system error message you may be trying to install Office on an unsupported device such as installing the Mac version of Office on a PC or vice versa, or trying to install Office on a Chromebook or other mobile device. See Unsupported operating system error when installing Office or Set up Office apps and email on a mobile device.
Help with specific applications, and help for Microsoft 365 admins:
If Office is installed, but you need help with Office basics, or learn how to do a specific task such as print a document, set up an account in Outlook, or use VLOOKUP in Excel, go to the top of this page and select Apps or Learn Office.
You can also type what you’re looking for using the search bar in the upper-right corner.
If you weren’t able to resolve your problem, try contacting Microsoft support.