From the outset, we’ve had a different approach to consultancy. In addition to our breadth of experience and expertise, what makes us stand out is our total commitment to our clients. Our consultants live and breathe each project while our Group Board and senior management team have been praised for the way they lead from the top, taking personal ownership and making our promises to clients a reality.
With a growing Mace presence that spans our five global hubs, we oversee work for world leading organisations across the public and private sectors. Our consultancy business is also responsible for some of the largest infrastructure-led regeneration programmes – helping to shape cities around the world.
Consultancy has been part of our DNA for more than a quarter of a century – in fact, it’s where the business started. We were established in 1990 on the premise that there was a better way to deliver for our clients. Our approach was, and still is, to be responsive to our clients’ needs and challenges.
We work hard to understand our clients’ businesses – to get under the skin of the organisations we work with. We ask smart and, sometimes, challenging questions to understand the problem our clients are trying to solve, and we bring ideas to the table that may not have been considered before.
Our ability to draw upon our colleagues’ expertise in development, construction, and operations makes us truly unique and means we are able to offer clients a level of insight across the asset lifecycle and a service that no other consultant can offer.
Our core services in consultancy are project and programme management; cost consultancy; and facilities management. These services are enhanced by a range of specialist services of strategic advisory, PMO, engineering and design and sustainability, to name but a few.
Since 1990 our service lines have developed alongside our clients’ needs and often on the back of a specific request for us to introduce new services or enter new markets.
Some of our clients want a single service, whilst others want to appoint us for an integrated service – or a turnkey solution, or they approach us to be a contractor or their facilities management provider.
The quality and calibre of our teams are our key strength – a point frequently mentioned by clients in feedback surveys, along with direct board involvement and our commitment to providing an outstanding service at all times.
External research has told us that for 90% of our clients it is the professionalism, dedication and high standard of our people that make them want to do business with us time and time again. And our clients do come back, we are extremely proud that our repeat order business rate stands at 85%.
What our clients say about us
One international energy client said: “For me it’s quite simple. I know that if we engage with Mace that we will get the direct support of Mace’s Board for any project. You don’t get layers of bureaucracy that you have to wade through.”
Another client, a public sector client, said: “With Mace, it feels like a more personal service.” And another client, overseeing a multi-billion pound regeneration development, commented: “The fact that they are a construction deliverer themselves as well as a consultancy helps because they have first-hand experience.”
A bespoke offer
We recognise that every client and every project is unique – so we do not work to predetermined formulas or rely on “off the shelf solutions.” We offer a truly bespoke service in consultancy, tailored specifically to the client’s exact requirements, with the vision and flair to come up with the right answer each and every time.
Our breadth of experience, depth of knowledge and technical capabilities across many disciplines including technical, planning, contractual, financial plus stakeholder and community management means that we always bring a fresh perspective to projects.
We are also fully flexible and responsive, with our teams just as happy to work embedded in the client’s organisation or we can co-ordinate and manage the whole project or programme externally from one of our headquarters. Whichever way you choose, you can be sure of our solid commitment to deliver on our promise to meet and exceed your expectations and enhance your brand in line with your goals and aspirations.
“I want to thank the enormous effort made by Mace to achieve the goal outlined in our expansion plan: opening 95 offices in 180 days.”
Global banking client